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TomTom stops updating maps on some older devices with ‘lifetime’ updates

Those who are dependent on their TomTom navigation devices for years could be at risk of not having the latest maps on their mobile unit unless they upgrade to the latest hardware, the company warned.

 

A number of its popular devices will no longer receive map updates – so ultimately your device will become less accurate therefore, will make navigation potentially less accurate.

With this announcement, TOMTOM has made more than 60 Sat Nav models obsolete. It has also become clear that some of the old generation devices of the TOMTOM do not have sufficient resources to run the updated and newest maps and software.  

Though, here is a piece of good news for those users who have the unexpired subscriptions: TOMTOM has made it clear that subscriptions that are active for map updates will continue until the subscription expiry date, however customers will not be able to receive new software updates or renew maps.

However, some of these now-obsolete TomTom models are still available from a number of online retailers are being sold with the promise that these devices will be refreshed multiple times a year “for the lifetime of your device”.

On its official website, TomTom has clarified that “lifetime” updates actually refers to the “useful life” of a device.

It describes that no device cannot be used for a life of a person but it refers to the useful life of the device i.e. “the period of time TomTom supports your device with updates, content, services, or accessories. In respect to all devices, it has made it clear that we provide lifetime support that ultimately refers to the useful life of the respective device and therefore refers to the life of the device. When a device will have reached the end of its useful life when none of these are available anymore.”

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